rinkl is an online platform that allows people to send messages to content creators (rinklrs) for a fee. they can send either a written message (maximum of 500 characters) or record a 1-minute video.

the rinklr can read or watch messages and if they are able to reply, they send a personalised video response back to them. they can also send pictures, additional text message and weblinks.

rinkl is designed to help rinklrs share knowledge, advice or answer questions. however, it’s there for rinklrs and their communities to use in whatever way they like.

users arrive on a creator’s (rinklr’s) profile. on the profile, it should detail what the rinklr is using rinkl for.

the user selects a tier (if the rinklr has more than one), which shows how much is charged per rinkl as well as the length of reply time, which is set by the rinklr.

the user composes their message or records a short video.

the user then inputs their payment information so that the payment method can be validated. no charge is taken at this stage. if your payment method is valid, the message will be sent to the creator.

the rinklr will receive a notification. if they can help, they fire up their camera and will send back a video up to 10 minutes in length. you will only be charged when a rinklr replies with a video (rinkl) or message.

the rinkl will be sent to you and you will be notified via email. you can then watch and download the content from your rinkl message inbox.

if a rinklr can’t help, they’ll give a reason why and you won’t be charged. likewise, if a rinklr does not get back to you in time, no charge will be taken. we will notify you in these cases.

rinkl is free for all users to sign up to.

the only cost occurs when you want to send a message (rinkl request) to a content creator (rinklr).

each rinklr sets their own fee. this could be as little as £5.

as a platform, we do not set the rates for rinklrs. this is done by them.

there are no additional charges added by the platform. what the rinklr charges can be seen on their profile page clearly in their tiers selection. a rinklr can have between 1-2 tiers.

this is the total amount that users will pay when requesting a rinkl. no hidden charges are added.

each creator (rinklr) sets their reply time, which can be between 1-7 days along with their rinkl rate.

a response is not guaranteed. if they don’t respond in time, you will not be charged.

a 'rinklr' refers to those that are using rinkl to generate revenue. these are our content creators.

a ‘seekr’ refers to those that using rinkl to ‘seek’ (request) a rinkl from rinklrs.

anyone can upgrade their account to become a rinklr.

no, sadly we can’t guarantee a content creator (rinklr) will reply to your message (rinkl request).

we don’t manage the rinklrs that use our platform. it’s their choice how they respond to your rinkl request.

sadly we can’t guarantee a content creator (rinklr) will reply to your message (rinkl request). a creator may not get to your message in time, in which case the rinkl request will expire. Or the creator may decline your request. If they decline it, they will give a reason why, as well as an optional message.

in either case. if you don’t receive a rinkl, no charge is taken.

you can choose to send another rinkl request to the rinklr if you want.

yes. you can send multiple messages (rinkl requests) at the same time to different content creators (rinklrs).

however, you can send only one rinkl request at a time to the same rinklr.

this means that while a rinkl request is still 'active' you can not send another rinkl request to the same rinklr until they’ve responded to the first request or the reply time expires.

when you send a message (rinkl request) to a content creator (rinklr), they will be only user that can see it.

your rinkl request is not made public or displayed anywhere on the platform.

only inside the sender's and the rinklr's inbox/outbox can the message be seen.

video replies (rinkls) from content creators (rinklrs) sent to seekrs will only be viewable to the sender and the rinklr.

rinkls are not displayed anywhere else publicly on the site.

however, the user that receives the rinkl from the rinklr can download it if they want. unless it breaches our terms and conditions and community guidelines, the user can do whatever they like with the video in good faith.

therefore, rinklrs sending rinkls to users should be very aware of this and understand that whatever is said or done in the videos has the ability to be shared publicly once it is sent.

video replies (rinkls) sent by content creators (rinklrs) can be downloaded by the user that receives them. these videos can then be used however the user likes as long as its use is in keeping with our community guidelines and does not breach our terms and conditions.

for example, if a user wants to download a video to share on their social media with a positive message, they are allowed to do so.

rinkl does not currently provide any means to share the content directly onto any other social media platforms. the video must be downloaded by the user first.

when a content creator (rinklr) sends a video response (rinkl) to another user that has paid for that rinkl, the recipient becomes the owner of that content.

they have the ability to download the rinkl and can do what they like with it, as long as it doesn’t breach our community guidelines and terms and conditions.

for example, they are allowed to share it on social media if it is done in a positive manner.

yes. when you receive a video (rinkl) from a content creator (rinklr), you have the ability to download it.

you can do what you like with it, as long as it doesn’t breach our community guidelines and terms and conditions.

for example, you are allowed to share it on social media if it’s done in a positive manner.

yes. all content shared between parties will be stored and visible for 7 days after the seekr has viewed the rinkl in their inbox/outbox.

after this 7 day time period, the content will be deleted.

a user can send two types of messages (rinkl requests) to content creators (rinklrs):

• a text message – 500 characters max.
• a video – 60 seconds max.

videos (rinkls) sent by content creators (rinklrs) can be downloaded once they’re sent. next to all rinkls in your inbox you will see a download icon. select this to automatically start downloading the video.

unless it breaches our community guidelines and terms of service, the user can do whatever they like with the video.

therefore, rinklrs sending video messages to users should be very aware that whatever is said or done in the videos can be shared once sent to the recipient.

if you have a creator (rinklr) account, you are able to turn on/off the ability for other users to send you messages (rinkl requests).

this feature allows rinklrs to control when they want to rinkl requests. this can be turned on or off at any point.

if this feature is turned on it means that other users can still view your profile, however they will not be able to send you a rinkl request.

yes! there is the ‘rinklr app’, which can be downloaded from the App Store or Google Play Store.

however, this app can only be used by users that have creator (rinklr) accounts.

rinkl has been built to be mobile friendly and responsive on all devices, so you'll be able to use rinkl on your phone, tablet and internet browser very easily with the same functionality across all devices.

when you are become a content creator (rinklr) on the platform, you have the ability to generate revenue by setting a rinkl rate.

on rinkl, you have the ability to create two rinklr rates if you like, offering different rinkls to your community. for example, you might have a £5 rinkl rate for quick questions and a £15 rinkl rate for something more in-depth that takes time to record.

at the end of every successful rinkl exchange, users can rate their rinkl. 5 is excellent. 1 is bad.

these scores are permanently recorded against your account and the average of all your ratings may be displayed on your profile pages for others to see.

at the end of every successful rinkl exchange, users can review their rinkl. reviews can be found in the corresponding chat thread.

as a content creator (rinklr), other users can send you messages (rinkl requests) in exchange for you sending them a video response back (a rinkl).

in order for a user to send you a rinkl request they agree to pay a set amount – this is your rinkl rate.

the rinkl rate is decided by you. there is a minimum rate of £5.00. it can be as high as £1,000.00 if you want! you can change this figure at any point from your 'profile settings' tab under 'request tiers'.

whatever you set your rinkl rate at, the platform will charge a 20% + VAT commission from the total received. for example, if your rinkl rate is £10.00, £7.60 for each successful rinkl sent will be deposited into your wallet.

you can decide what whatever rate feels right for you, your audience and what you're offering.

if you are not receiving any rinkl requests, perhaps your rate is too high. if you are receiving more than you can manage, perhaps increasing your rinkl rate will lower the volume of rinkls you are receiving.

before your creator (rinklr) account is active and visible to the public, you will need to provide your bank account and personal details we only need this information if you have a rinklr type account.

the reason we need this information is so that we can transfer your earnings to you. for us to verify your bank details, we need the personal information that corresponds to your nominated bank account. this includes:

• full name
• date of birth
• registered address

along with your banking:

• sort code
• account number

this information is not made public and is only viewable by you in your wallet page.

every week the total amount that is in your ‘available balance’ will be transferred into your nominated bank account. you can see what date this will next take place in the 'auto withdrawal' section of your wallet page.

once we transfer the money, it may take up to 3 working days to appear in your bank account. the time or the frequency in which you are paid can’t be changed.

rinkl as a platform charges a commission on the money that you receive from other users. this commission is set at 20% + VAT.

for example, if your rinkl rate is £10.00, once a rinkl exchange has successfully taken place, a total of £7.60 would be placed into your available balance.

the commission removed can be seen within the transactions and payout history page found in your wallet.

yes. if you feel that you have not received an appropriate response to your message (rinkl request) or you feel dissatisfied with the response (rinkl) then you can contact our support team on customersupport@rinkl.co who will be happy to look into the matter for you.

our admin team will determine the legitimacy of the claim and provide a full 100% if found valid.

yes. rinkl takes a 20% commission + VAT from all successful rinkl exchanges. the commission is removed from the total rinkl fee.

for example, if a rinklr charges £10.00 for a rinkl, the fan will pay £10.00 total and the rinklr will receive £7.60 if the request is completed.

some digital banks such as Monzo, that have a live app associated with a bank card, may show a charge instantly when you send a rinkl request.

please note, the banking app is showing the hold we place on the card, which may look like a transaction. rest assured, if you don’t successfully receive a video response (rinkl) back, you will instantly see a reverse charge on the card/app and no fee is taken.

stripe^TM is a technology company and a service that allows businesses to accept payments over the internet. it operates in over 25 countries and powers 100,000+ businesses including Deliveroo, Lyft and ASOS.

stripe^TM is what rinkl as a company uses to process all financial transactions on the site. it’s the safest way for all parties to send and receive money.

you can find out more about stripe^TM by visiting their website.

in order for us to transfer your earnings into your nominated bank account, all users need to accept stripe's terms and conditions.

without accepting these terms, we are unable to use stripe's services and have no means to send you your funds.

you can find out more about stripe’s terms and conditions here.

yes. however, we cover this as part of our commission and you will not be charged anything more.

there are two types of accounts on rinkl;

seekr account

these accounts allow you to send messages (rinkl requests) to content creators (rinklrs). this account type doesn’t allow you to receive messages (rinkl requests) from other users. seekr accounts will not have profile videos on their public profile pages or a rinkl request from.

rinklr account

this is the account used by content creators (rinklrs). these accounts enable the user to send and receive messages (rinkl requests) from other users. only with a rinklr account can you generate revenue on the platform.

in order to get a rinklr account you simply have to click on ‘get a rinklr account’ in profile settings. you then must complete a rinklr profile.

once you have completed your profile it will be approved by our team. you will then be able to receive rinkl requests.

rinklr is the name we use when referring to our content creators that use the rinkl website. they are users that have the ability to generate revenue from the platform by allowing other users to send them messages (rinkl requests).

you can! in order to get a content creator (rinklr) account you simply have to click on ‘get a rinklr account’ in profile settings. you must then create a rinklr profile.

once you have completed your profile, it will be approved by our team and you will then be able to receive rinkl requests.

we will not tolerate, under any circumstances, content shared on this platform that breaks our community guidelines or terms of service.

if you are sent, receive or are exposed to any offensive content, you can report it.

next to every video message, written message and profile page there is a ‘report content’ button. It has a three-dot symbol that looks like this •••

click on this to reveal the option to ‘report content’.

when you submit a report, a member of our team will review the content and will take the action required, including disabling and removing the user’s account from the platform.

all users also have the ability to block any other user from the platform.

next to all profile pages, message threads, videos and messages you will find a three-dot symbol that looks like this •••

click on this to reveal the option to ‘block user’ from the dropdown menu. blocking a user will disable the user’s ability to message you. this block will remain indefinitely until you unblock the user.